9PSB Celebrates 2024 Customer Service Week with Impressive Activities

9 Payment Service Bank (9PSB), Nigeria’s leading digital payment service bank dedicated to advancing financial inclusion, celebrated the 2024 Customer Service Week, themed: “Above and Beyond.”

The celebration featured recognition of top performing Service Location Partners, an informative webinar for staff and partners, alongside cultural activities that underscored the bank’s dedication to exceptional customer service.

The week-long celebration, which took place from October 7th to 11th, united organizations worldwide to recognize the essential role of customers and partners in driving business success.

At the closing ceremony held at the bank’s headquarters in Lagos, Branka Mracajac, the chief executive officer and managing director, highlighted the significance of this year’s theme, which aligns with 9PSB’s mission to provide outstanding banking services.

“We are proud to join organizations around the world in expressing our heartfelt gratitude to our customers and Service Location Partners for their steadfast support and loyalty,” Mracajac stated. “Our commitment to going ‘above and beyond’ is reflected in our innovative and tailored banking solutions. Our customer experience team is dedicated to ensuring that every interaction is positive and fulfilling.

9 Payment Service Bank staff posed in traditional attire during the 2024 Customer Service Week activity held at the bank’s head of in Victoria Island, Lagos.

Lead, Agency and Merchant Acquisition, 9 Payment Service Bank, Jephthah Onyema Mark (right) presenting a gift of recognition to Anthony Afolayan a 9PSB Agent during the 2024 Customer Service Week held at the bank’s head of in Victoria Island, Lagos.

A cross section of 9 Payment Service Bank Staff posed in their traditional attire during the 2024 Customer Service Week activity held at the bank’s head of in Victoria Island, Lagos.

Mracajac further remarked,

“Today, we honour our customers and recognize our exceptional partners whose contributions have been integral to our success. Your efforts are invaluable, and we remain committed to delivering quality and outstanding service as we collectively strive to bridge the financial inclusion gap through our mission to Bank9ja.’”