FirstBank Assures Customers: System Migration Won’t Affect Banking Services

FirstBank has assured its customers that its upcoming migration to a new cloud-based procurement and financial platform, set to begin on Saturday, October 26, will not impact regular banking services.

In a statement on Thursday, the bank clarified that while there may be temporary disruptions, these will only affect suppliers and vendors, not the bank’s over 42 million customers. “This migration is related solely to our platform for suppliers. It does not impact banking systems, customer transactions, or service channels,” the bank emphasized.

The migration involves upgrading from the current I-Supplier platform, which automates interactions between the bank and suppliers, to a new cloud-based platform for improved management of supplier relationships. FirstBank noted that this transition is part of its ongoing investment in enhancing operational efficiency and service delivery.

The migration will take place from October 26 to November 3, 2024, with the new platform going live on Monday, November 4, 2024. During this time, suppliers will not have access to the platform, but normal operations will resume once the new system is active.

This announcement follows concerns expressed by customers on social media, many of whom feared that the migration could affect their banking activities, especially given recent disruptions experienced by other banks during system upgrades. However, FirstBank has reassured customers that their transactions will continue as usual throughout the transition period.