Zenith Bank Enhances e-Channel Services for Customers

By Modupe Gbadeyanka

Customers of Zenith Bank Plc can now conveniently conduct transactions across various platforms following a recent upgrade, a statement from the company has confirmed.

For a few days, the bank’s customers had difficulties in carrying out financial transactions through its mobile application.

The lender attributed the service disruption to an upgrade to its banking infrastructure designed to ensure seamless service delivery for customers.

In the statement released on Thursday via its X handle, the financial institution said it has restored improved services across its electronic transaction channels, ensuring customers have seamless access to banking services.

Zenith Bank reiterated its commitment to providing improved services and highlighted the various channels available for customer transactions.

It said customers can now carry out their transactions without hassles through the Zenith Bank Debit, Credit, and Prepaid Cards, Automated Teller Machines (ATMs), Point of Sale (POS) Terminals, Zenith Bank Mobile App, Internet Banking Platform, and Zenith Agents nationwide for agent banking.

“Customers are also encouraged to visit any of the bank’s branches across the country for in-person transactions,” the lender said, reassuring them of further improvements in service delivery.

It stated that customers with bulk payments and salary requests can present payment mandates at any Zenith Bank branch nationwide for expedited processing, saying it remains dedicated to enhancing customer experience and ensuring reliable banking services across all platforms.

The bank asked customers to Zenith Direct at +234 201 278 7000, 0700ZENITHBANK or 0904 085 7000, or email [email protected] for further inquiries.