Leading a Full-cycle SAP SuccessFactors Implementation – Jerry Egboh’s Story

Jerry Egboh is a Certified Business Analyst with over a decade of experience in identifying opportunities for businesses to enhance their operational efficiency and optimize their processes.

He specializes in analyzing workflows, assessing performance metrics, and implementing strategic improvements that drive productivity.

With a keen eye for detail and a strong understanding of industry best practices, Jerry collaborates with teams across various departments to streamline operations and deliver measurable results, ultimately helping organizations achieve their goals and maintain a competitive edge in the market. In this interview, he shares his experience leading a full-cycle SAP SuccessFactors implementation project and other sundry issues…excerpt:

Hi Jerry, Can you walk us through your experience leading a full-cycle SAP SuccessFactors implementation project?

Jerry Egboh (JE):

I’ve led multiple full-cycle implementations of SAP SuccessFactors, including a recent project for Africa’s largest liquified natural gas provider, NLNG. I was responsible for stakeholder communication, defining organizational structures, conducting requirement workshops, and managing post-go-live support. My role ensured that the project was delivered on time and within budget, meeting all client expectations and providing measurable improvements in HR management.

How do you ensure successful stakeholder engagement during complex projects?

JE: My approach involves clear, consistent communication and active involvement of all stakeholders from the planning phase through to project execution.

By facilitating regular workshops and maintaining transparency, I ensure that stakeholders are aligned with the project goals, fostering trust and collaboration. This method was particularly effective in my work with NLNG and Craneburg Construction.

What challenges did you face while implementing Sage X3 ERP, and how did you overcome them?

JE: One challenge during the Sage X3 ERP implementation for RAR Holding was integrating the system with third-party applications like payroll, across five plant sites. We faced compatibility issues, but by customizing workflows and conducting thorough super-user training, we successfully ensured a seamless integration, improving operational efficiency across all sites.

Can you describe your approach to time evaluation and management in SAP SuccessFactors? 

JE: Time evaluation plays a crucial role in workforce management. For the projects at NLNG and Craneburg Construction, I developed functional specifications and data interfaces for time reservation, ensuring accurate time sheet evaluations. This contributed to better resource management, improved payroll accuracy, and overall operational efficiency.

How do you utilize your expertise in financial systems like Sage and Microsoft Dynamics to drive business efficiency?

JE: My deep knowledge of ERP systems like Sage and Microsoft Dynamics enables me to customize and configure these platforms according to specific business needs. At Sage, I worked extensively on presales and implementation, helping clients optimize their operations through well-tailored financial solutions, ultimately boosting productivity and cost savings.

What key factors contributed to your success in leading six full-cycle implementations?

JE: Success in leading full-cycle implementations comes down to thorough planning, stakeholder engagement, and adaptability. Each project is unique, but my ability to gather precise requirements, provide effective training, and configure systems to client needs has been pivotal. Additionally, my use of Agile methodology ensures flexibility, allowing projects to adapt to any changes or challenges that arise.

How do you manage the complexity of integrating ERP systems with other software? 

JE: I’ve managed several complex integrations, including SAP-to-SAP and Sage-to-Sage integrations. The key to successful integration is mapping out all processes and workflows clearly before implementation, ensuring compatibility between systems. For instance, during the Sage X3 ERP project, we developed custom data interfaces and reports to ensure seamless integration with existing payroll systems.

Can you share an example where your leadership directly contributed to a project’s success?

JE: As the project lead for NLNG’s SAP SuccessFactors implementation, I provided oversight for the entire project, from stakeholder engagement to UAT workshops and post-go-live support. My leadership ensured the project was completed ahead of schedule and under budget, significantly enhancing the company’s HR operations.

What is your approach to data analytics in business process improvements?

JE: I leverage tools like Microsoft Power BI and SQL to analyze data, providing actionable insights that drive process improvements. For instance, during my tenure at Sage, I used data analytics to evaluate client needs and refine our product offerings, resulting in more effective ERP solutions and higher client satisfaction.

How do you stay up to date with emerging technologies and trends in ERP and business analysis?

JE: Continuous learning is vital in my field. I regularly attend training programs, and I’m certified in key systems such as SAP SuccessFactors and Sage.

Additionally, my membership in professional organizations like the IIBA and PMP ensures I stay updated with the latest trends and best practices in business analysis and ERP systems.

Thank you for your time and for sharing this much of your expertise with us.